Position Description
- Busy inbound call environment
- Answer customers’ inquiries and issues regarding account maintenance, discrepancies in billing, funding, service, etc.
- Maintain existing client relationships by providing exemplary customer service, product knowledge, empathy and professionalism.
- Coordinate necessary processing changes needed for customers such as bank changes, correcting records and adjusting errors.
- Follow up and respond to customers by providing information within specific time frames.
- Training for the first 2 weeks will be held during daytime hours of 9am-6pm.
Position Requirements
- Effective communication and writing skills
- Ability to conduct basic math calculations frequently (multiplication, division, addition, subtraction, etc.)
- Proficiency with Windows 2000, MS Office and overall internet navigation
- Patience with customers
- Detail oriented with superior follow- through
- Self- motivated, determined, and professional demeanor
- Strong interpersonal skills
- Team player who takes direction well
- College Degree Preferred or in process of completion
Please send resumes to csjobs@merchantwarehouse.com
