This is a privacy policy for Merchant Warehouse Inc. and the merchantwarehouse.com website. It describes the data we collect on the site and what we do with it. Keeping the information private and secured is important to us.
Merchant Warehouse is a member of the BBB (Better Business Bureau) OnLine Reliability Program and follows all guidelines both in letter and spirit.
We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:
Merchant Warehouse
One Federal Street, 2nd Floor
Boston, MA 02110
USA
You may contact us by e-mail at info@merchantwarehouse.com. You may call us at 800-941-6557.
What information do we collect?
We collect browser information and other non-user specific information to support the operation of the system and provide us with broad user patterns and data.
There are various forms on the site such as an information request, agent application and merchant account applications. This information is provided to Merchant Warehouse to support the processing of the request.
We also collect the information required to process product orders on the site. This information is kept internally and only name, address and telephone number is provided to the delivery services we use.
What do we do with the information we collect?
Information collected on this site is not sold or transferred to any person or party that is not directly involved in normal business operations. Merchant Warehouse uses information collected from this website for internal use only, but may share some information with parties deemed necessary to completing or fulfilling an order or request for information.
Additional information
This site uses ClicTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. ClickTale does not collect personally identifiable information that you do not voluntarily enter in this website. ClickTale does not track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by ClickTale to improve our website, make it more user-friendly and monitor that it is performing correctly. You can choose to disable the Service here.
We also use the LivePerson® help system on this site. LivePerson provides us with an online customer service solution so that we may serve you better. The privacy policy for LivePerson is located at http://www.liveperson.com/help/privacy.asp.
Cookies
Cookies are a technology which can be used to provide you with tailored information from a Web site. A cookie is an element of data that a Web site can send to your browser, which may then store it on your system.
We, and most websites, utilize cookie technology to help provide a better user experience. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, an order cannot be processed on this site if you choose not to accept the cookies here.
Our site makes use of cookies to support the product ordering system. They are used to process the person's entries through the order system.
Data updates
If any of the information you provide to us changes, please update us by sending an email to info@merchantwarehouse.com or by calling us at 800-941-6557.
Email policy
Merchant Warehouse may use your email address to communicate with you about orders you have placed, accounts you maintain or inquiries you have made about our products and services. In addition, we may send you email communications for customer satisfaction purposes or to inform you of special offers we believe will be of interest to you based on your profile. These emails will contain an unsubscribe link, which will enable you to opt out of receiving future mailings at any time, should you choose to do so.
We will never sell your contact information.
If you have questions about this policy, please email us at info@merchantwarehouse.com
If you believe you received an email from us that is in violation of this policy, please report it to abuse@merchantwarehouse.com
