Client Service Representative
Position Description
- Busy inbound call environment
- Answer customers’ inquiries and issues regarding account maintenance, discrepancies in billing, funding, service, etc.
- Maintain existing client relationships by providing exemplary customer service, product knowledge, empathy and professionalism.
- Coordinate necessary processing changes needed for customers such as bank changes, correcting records and adjusting errors.
- Follow up and respond to customers by providing information within specific time frames.
Position Requirements
- College Diploma required
- Effective communication and writing skills
- Ability to conduct basic math calculations frequently (multiplication, division, addition, subtraction, etc.)
- Proficiency with Windows 2000, MS Office and overall internet navigation
- Patience with customers
- Detail oriented with superior follow- through
- Self- motivated, determined, and professional demeanor
- Strong interpersonal skills
- Team player who takes direction well
About Merchant Warehouse
Merchant Warehouse leads the Credit Card Processing Industry. We were the first company to sell credit processing equipment and services online and have continued to innovate ever since. We are located in downtown Boston’s Financial District, with easy access to public transportation. We currently employ over 150 people and will be growing rapidly in the next several years. We are an equal opportunity employer and look to build our company around great people.
If you are interested, please send your resume and cover letter to Merchant Warehouse at hr@merchantwarehouse.com. We appreciate your interest!
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