Client Service Representative
Position Description
- Busy Call Center Environment
- Answer merchant's inquires and issues regarding account maintenance, discrepancies, funding, service, etc.
- Maintain existing client relationships by providing exemplary customer service, product knowledge, empathy and professionalism.
- Coordinate necessary processing changes needed for customers such as bank changes, correcting records and adjusting errors.
- Follow up and respond to customers by providing information within specific time frames.
Position Requirements
- Effective communication, writing and math skills
- Detail oriented with superior follow through
- Self motivated, determined, and professional demeanor
- Patience with customers
- Proficiency with Windows 2000, MS Office and overall internet navigation
- Strong interpersonal skills
- Team player who takes direction well
- High School Diploma
- College Diploma preferred but not required
About Merchant Warehouse
Merchant Warehouse leads the Credit Card Processing Industry. We were the first company to sell credit processing equipment and services online and have continued to innovate ever since. We are located in downtown Boston’s Financial District, with easy access to public transportation. We currently employ over 150 people and will be growing rapidly in the next several years. We are an equal opportunity employer and look to build our company around great people.
If you are interested, please send your resume and cover letter to Merchant Warehouse at hr@merchantwarehouse.com. We appreciate your interest!
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