At Merchant Warehouse®, we believe that our biggest accomplishments are met through the appreciation, satisfaction, and loyalty of our customers.
We take much pride in the service and support we provide, and are always honored to receive positive feedback from our clients. In hopes that their experiences will best describe what makes our company unique and special, we would like to share some of their words.
(All testimonials are quoted verbatim and have been authorized for use by the customer.)
Service Provided by Wing-Yee Chan, Sales & Rosemary Mitchell, Lead Generation:
"Thank you both... You have been a tremendous help to me, both professionally and personally. I do believe I have reached a turning point in my life and I look forward to the new year of success and serenity! Rosemary and Wing have made my experience with Merchant Warehouse exceptionally pleasant and I wish you the best in client services."
-Marjorie Gray, Gray-Zen Acres
Service Provided by Evan Schlem, Sales:
"I just wanted to thank you for being so polite, helpful, and for being kind enough to have a conversation with me, even though it was basically small talk. I spoke with another company yesterday and they kept pushing their product on me. In their words, 'I would be an idiot if I didn't start the process with them that day.' Again, THANK YOU for showing me that there are still good companies out there."
-Samantha Treadwell, Phatlewt903
Service Provided by Francis Pierre, Sales:
"I just wanted to let you know how satisfied I was with the service provided by Francis Pierre. I was surfing the Internet comparing merchant account fees and information when I ran across Merchant Warehouse. I read all the information and decided to call on a Sunday afternoon. Right away, I got Francis on the phone and he answered all my questions with ease. He was very knowledgeable about your company and the product that you offer. At no point did I feel pressured to do anything; as a matter of fact, I was the one who asked him when I could sign up.
The process for online merchant services took a day and a half, then I was happily up and running, and ready to accept my first credit card purchase. The pricing fits my budget and the transaction fees were perfect. You have a gem in this young man and hopefully he won't go anywhere so I can refer customers to him. Thank you again Francis for everything. I'm looking forward to doing business with you guys!"
-Felicia Spivey, Affordabletrips2U.com
Service Provided by Brad Sylva, Sales
"Brad is such an outstanding employee; always quick to respond and always makes us feel like we are taken care of. I have only had positive interactions with Brad and your company, and I am hoping I will be asked more about our experiences with Merchant Warehouse, because it is rare to find a company of such high quality.
I believe we have been doing business with Merchant Warehouse for about a year now, and it has always been clear that there is a high standard of customer service and honesty. I believe that Brad is a great representation of the company and how it conducts business. Brad and Merchant Warehouse have always gone the extra mile in service, which is why I'll remain your customer!"
-Daniel Crunk, Huguley Memorial Medical Center
Service Provided by Nathalia Harrison, Client Services:
"I want to thank you, not only for helping me through the process of getting my transaction finalized, but also for being so patient and so professional every step of the way. I truly commend you for going the extra mile for your clients. Customer Service representatives like yourself are what make customers like us want to stay with your company and keep on coming back for more business. Nothing I say here will truly surpass what I think of the service you gave me; I wish my own employees were all like you, as I would have very happy clients all the time! Again, thank you so much for being so good to me and my business."
-Martin Gondra, Gondra Enterprises Inc.
Service Provided by Christopher Burns, Sales & Technical Support:
"I just wanted to let you know that although I had a problem with the battery on my wireless terminal, I had a very good experience with the help from Technical Support. They're going to credit me in November for the service as well. Thank you for introducing me to your service!"
-Anthony J. Johns, An Affordable Locksmith
Service Provided by John Buchanan, Sales & Bryan Ens, Technical Support:
"I just wanted to write you to let you konw that a gentleman by the name of Bryan just called me regarding the email I sent you, and he was very nice and helpful. I would like to thank you both for all of your help. I know that you have been very patient and nice to me, and I just want you to know that I do appreciate all the help you have given to me. I am a new business owner and knew absolutely nothing about credit card processing, so I am learning it by living it... I will certainly buy all my machines and service from you for my franchises when I am ready to expand. Also, I did get the referral program paperwork with my terminal and will certainly refer you to everyone. Thanks again!"
-Panda Kissinger, Unique Pack 'N Post
Service Provided by Nathalia Harrison, Client Services:
"I wanted to let you know what a great job Nathalia did. This was the first credit card processing company I've worked with, and she walked us through everything step-by-step and was extremely courteous and helpful. She exemplifies what customer service and support is all about!"
-Marc Whitfield, Stroemer & Company
Service Provided by Dan Rowe, Lead Generation:
"Recently, I was heartily impressed by your organization when I had come into contact with Dan Rowe. WOW, what a wonderful job he does; he is a great credit to your organization, especially in a time when we hear so much about poor service, unhappy employees and customers, etc. Many people believe that one of the most significant assets of any organization is its people, and if others in your company are anything like Dan, you are sitting on a gold mine!"
-John Carpenter Dealey, Catalyst Plus of Dealy Ltd.
Service Provided by Christopher Burns, Sales & Technical Support:
"I just wanted to let you know that I got everything yesterday, including the extra referral brochures.... COOL!!!!!!!! We had to call tech support and they were great. We will surely be able to refer such good prices and service. Thanks again."
-Judy & Chris Hicks, True Colors
Service Provided by Chris Georgiades, Sales:
"I want to thank you for making it happen for me and my wife; so far, so good! I am pleased to be doing business with you because I researched about 8 different credit card processing companies, and yours was by far the best. This is my very first business I have had; in the past, I've had a lot of success running other people's businesses, but this time, I'm taking a chance venturing on my own. I always make good, sound decisions, and going with your company was the best choice. I have a friend who will also need your services; he signed up with another merchant service provider last month, but he never used their service and is going to be stuck paying $500 to get out of his contract. I recommended you guys because I'm sure he could use your services as well. Thank you!"
-Ruben Carrillo, Xtreme iPod & Wireless
Service Provided by Nickolas Park, Sales:
"I appreciate the personal customer attention you gave my account when I first contacted Merchant Warehouse. When I did my research and decided that I needed to become a credit card merchant, I had no idea how the system worked. You were patient in explaining the different options available to me, and even offered to accommodate my resuqest for an account and machine at the last minute so I was able to process credit cards at an upcoming event.
You fulfilled your promise and managed to get the machine into my hands in time for the event. My father (now deceased) was a salesman for 45 years, and instilled in me the importance of placing the customer first, so he would have been impressed with you. I consider your service to be above average, and as a representative of your company, I will happily recommend Merchant Warehouse's services to any other merchants interested in accepting credit cards. In particular, I appreciate your personal dedication to my account, and highly commend your attitude as a prime example of 'good customer service.' Thank you very much!"
-Adrienne Roy, The Guided Mind
Service Provided by Troy Fergus, Sales:
"I just wanted to let you know that Troy went above and beyond to get me the information I needed, and I appreciate that. Although it did not lead to a purchase, there is an open future as a result, and wanted to let you know that I noticed his desire to help me."
-Frank LaFauci, Positive Impact Corporation
Service Provided by Francis Pierre, Sales & Technical Support:
"I wanted to let you know what a pleasure it was working with Francis Pierre. I am retired, and all of my working years were spent in some type of customer service. I always set very high standards for myself, and as a result, I expect any representative who I deal with personally or professionally to adhere to the same standards. Francis Pierre has done just that. He handled our retail and internet accounts in a very professional manner. He always replied to my emails and phone messages quickly, and if I had questions, he answered them promptly.
I have several friends in the industry and I will happily recommend Francis Pierre as their sales rep. I appreciate your Technical Support Department as well, because they've also been a big help. All of the people I have dealt with in your company have been very knowledgeable and helpful. Our thanks to all!"
-Barbara A. Hostetler, Hostetler's Variety Store
Service Provided by Jerry Gialanella, Sales:
"I spent about forty-five minutes on the phone with Jerry. The man was an absolute joy to interact with. His personality was upbeat and he definitely knew what he was talking about. One of the most important outcomes of my conversation with Jerry is that I trust him, which is rare to come by with a sales person; I whole-heartedly believe that he has my best interests in mind. Coupled with an unbelievable service experience, this company easily has a new customer. Thank you Jerry; you're the best!"
-Ryan Souva, Olcese Construction Co.
Service Provided by Aleshia Morin, Sales:
"Aleshia Morin was very patient with me and answered all my questions over a 4 day period. She made the decision to go through Merchant Warehouse very easy. Good customer service is hard to come by and I'll refer others to her when it is possible. Thanks again!"
-Jonathan Davis, GreenPosting.org
Service Provided by Melanie Tricca, Sales:
"I just wanted to take a moment to let you know how over the top my experience has been with Merchant Warehouse. I called in to inquire about setting up a merchant account for a very small business that my wife owns. To be honest, I didn't really think your services were going to be affordable for such a low volume and seasonal type of retail business. And, the fact that my wife's business is 'remote' at shows, with no reliable source of power or hard line for a processing machine to operate, well, let's just say it didn't have me thinking there was a great solution that would allow for her to accept credit cards efficiently, and again, at affordable costs.
After speaking with Melanie, who answered all of my very pointed questions without any hesitation and in a manner that didn't make me feel like I was asking stupid questions, I discovered that there is, indeed, a viable, affordable, and convenient solution that anyone can utilize for a small business and you can have up and running in just a few days. Obviously the pricing, the system, and the company reputation in Boston were influential in our decision, but mostly it was Melanie Tricca who made me feel perfectly at ease moving forward with setting up our Merchant Warehouse account. I've been in sales for most of my career, and I believe there are some people and companies out there that could learn from the manner you do your business. Thanks again to Melanie for being such an outstanding ambassador for your company!"
-John MacDonald & Susan Baker, Uniquities
Service Provided by Shannon Andrade, Sales & Client Services:
"We signed on with Merchant Warehouse on the 1st of April, and dealt with Shannon Andrade. We received our terminal on the 3rd, charged our first transaction on the 4th (a Friday), batched out later that evening, and received the money in our checking account by Monday morning. Talk about FAST TURNAROUND! What's more, their customer service appears to be exactly what I've heard from others and, what they themselves claim and pride themselves on. I hope that knowing this spares a few small businesses the NIGHTMARES of dealing with other companies for credit card processing!"
-Beau-Jeffrey, Ad-Mark Concepts
Service Provided by Nick Park, Sales & Technical Support:
"Nick, thank you so much for all of your help. Everything went smoothly and seamlessly, and what a difference we've experienced with you as compared to the previous company!!!! Thank you for being paient with me (us); this is our first time with credit card acceptance, so we knew nothing! You have been a great resource for us -- Sales is definitely your forte!
Another thing that we are extremely happy with is theTechnical Support! Since we've never used a terminal before, you can only imagine how many times we have each had to call in for help. Every time we've called, we immediately get someone on the phone to assist us (again, a stark contrast to the previous company, and a huge relief; that whole experience with them left us all pretty gun-shy). Needless to say, we are really happy with the wonderful support system you and your company are providing. Thanks again for everything!!! You were a great help and I will definitely be recommending you and your company to everyone I know!!"
-Cya, Cindy Jakes at Sashay's
Service Provided by Sierra Roston, Lead Generation:
"I spoke with Sierra about transferring all my card business over to Merchant Warehouse, and I must say, I was very, very impressed with her approach and business-like manner. She was most accommodating! I'm always impressed with professional people, and in my opinion, she is extremely professional. She was very, very compliant in explaining everything with patience, which is important to people like myself who are very concerned about business-related matters. Needless to say, Sierra's terrific!"
-Joan Irvine, Joan Irvine Travel
Service Provided by Sierra Roston, Lead Generation:
"I really appreciate and commend Sierra's persistence in getting her to review my processing statments because I had no idea how much I was overpaying, and I wish I had listend to her in the first place! A very sincere thank you!"
-Tracy, Art De Cour
Service Provided by Christopher Burns, Sales:
"The real reason I went with your company is your salesmanship. I have been in sales for many years and I greatly dislike pushy sales people (as some of your competitors are), and I appreciate that you sold me on your company without being pushy."
-Joshua Sullivan, Pixel Painters Photography
Service Provided by Ken Ghiloni, Sales & Customer Service:
"We recently opened an account with your company for an e-commerce site we are putting up. I am happy to say that your customer service is efficient, and I am very appreciative. In fact, we are so impressed with your service and pricing that we will soon explore moving our parent company's merchant account to Merchant Warehouse!"
-Rick Ringhausen, MusiciansInventory.com & TransManage Worldwide, Inc.
Service Provided by Jerry Gialanella, Sales:
"I am writing in regards to Jerry Gialanella, the sales representative who I have been working with. I first started talking to Jerry via the chat applet on your website, and he very quickly was able to provide me with the information I needed and answered all of the questions I posed to him. He was very knowledgeable about all the products and services that you offer and was able to calculate very reasonable rates for our firm.
With all businesses, when looking to improve or purchase new equipment or services, one needs to look at alternative solutions, which we did. The company we looked into did not offer the online chat that you provide, and when you send them an email, it takes them several days to get back to you. Once I did get in contact with a service representative, she could not answer any of my questions and told me that she would call me back when she found the answers I needed. She never called back and then their website went down... Their rates were not as low as yours and their website was not as informative or as easy to navigate as yours.... All in all, Jerry has been a pleasure to work with and I look forward to doing business with him again."
-Douglass Kinchen, Stephen Barnard Accounting
Service Provided by Pascal David, Sales:
"I am writing you in regards to one of your representatives, Mr. Pascal David. I am absolutely delighted with the service he has provided me. Please be aware that as a seasoned sales person and sales manager, these praises do not come easily. I am usually the one calling the office of the president with a complaint, but not this time. I called numerous credit card processing companies and Pascal was by far the most helpful and knowledgeable. He is a natural people person and I am sure that he will succeed no matter what he does. Your company is very lucky, indeed, to employ such a fabulous representative. I only hope your company values, appreciates, and rewards him accordingly. Please extend many thanks to Pascal for making this a pleasant experience."
-Susan O'Conlon, Tank's Mobile Mechanic Service
Service Provided by Melanie Tricca, Sales & Jim Charlevois, Customer Service:
"I would like to take this opportunity to express the professional way your employee, Melanie Tricca, handled my inquiries about your services. Her knowledge of the product and her answers were easy to understand. My concerns were reassured in a manner that made me feel comfortable and trusting... She is a rare find, indeed. I would also like to say that when I Melanie was unavailable, I was connected to Jim, and he was also very professional and offered to have my fax sent to him and he would ensure it got to her. My decision to use your company's services was not based on costs, but on employee relations with customers. In closing, I would like to thank these two young people and assure you that I will be using your referral program on my sights."
-Robin Walker-Geurin, Grey Fox-Nevada, Inc.
Service Provided by Aleshia Morin, Sales:
“I wanted to let you know how helpful and gracious your sales representative, Aleshia Morin was with me in handling my interest in your mobile credit card machines. She was very informative, professional, and a pleasure to do business with. Because of that, I looked no further and decided to do business with YOUR company. More companies should have employees like Aleshia!"
-Evelyn Maldonado, e-SCENTial Crystals, LLC
Service Provided by Christopher Burns, Sales:
“I love your [MerchantWARE] online terminal page. It has everything I need in one spot; it's very user-friendly, unlike my previous processor's gateway which requires two different logins and did not have a user-friendly interface. I am very happy I switched over to Merchant Warehouse!"
-Maria Grimm, MediaWright Inc.
Service Provided by Matthew Farrow, Sales:
“Thank you for your quick attention to my account. I have to say that this is not at all what I expected upon first contacting your business. After all the crap (at least a month's worth) that I dealt with trying to take care of this last year with my bank, I really appreciate how easy you made this for me. I will definitely be recommending you to other artists at my shows this year. Thanks again!"
-Kelly Alge, Studio 154 Modern Ancient Glass
Service Provided by Eric Schleicher, Sales & Technical Support:
“I have done about 2,000 credit card transactions for my company's DJ services... From the get-go, it was a mess with our previous processor. Nonstop problems; mistakes on our statements, we were constantly over-charged and never told why, and mulitple numbers to call when there was a question or problem with the terminal. I would have to call 3 to 5 numbers, each time getting the 3rd degree on how I got the number, and then being given another, different number to call.... So frustrating! We decided it was time to change. We did extensive research and narrowed it down to 3 companies, including Merchant Warehouse. When we called, Eric was patient and to the point. Savvy way beyond his apparent years, I liked him instantly. He returned every call promptly, and he replied to every e-mail so quickly I was giddy, laughing at how attentive he was. He seemed too good to be true and I told him so. He did not blink.... He simply assured me that he wanted my business and would try every day, in every way to keep me more than happy. He told me to call or e-mail any time there was a problem.
When I was having trouble programming my terminal to batch, I called the Terminal Support number on the side of my machine with trembling fingers.... Usually this took my previous processor anywhere from 10 minutes to 2 hours, and sometimes they would just leave me on hold for so long that I hung up. Not with Merchant Warehouse.... The Tech Support person knew so much about my terminal and fixed every problem right away. Amazing... Beyond my comprehension... World class.
All in all, I wish I had found your company years ago. I would have saved myself so many problems. I did not know that customer service like yours (like Eric's) existed in this business. From my dealings with Eric, he is the guy on your team that puts the company first and has a real grasp of human dynamics, sales, business, and the product and service. Thank you for making this part of my business pleasant for the first time ever!!! Here's to a wonderful merchant services company - YOURS!"
-Curtis Knight, Curtis Knight Entertainment
Service Provided by Paul Tierney, Sales:
“I got everything working, so thanks for all of your help. You have provided a great experience for a new merchant account owner and I look forward to sending you some business if I run into anyone that needs your services."
-Charles, Officepages Marketing
Service Provided by Nick Scolamiero, Sales:
“I am writing in reference to Nick Scolamiero because I have been extremely impressed with him. He has made this procedure and decision very easy for me. I have a demanding business and Nick was very conscientious in following up on the details of the process. One of several examples was that he continually sent me emails with appropriate links and information so I did not have to do any extra work. He was also swift to make extra comparisons for me, and deliver them quickly. If he was unavailable, he would return my call immediately. He was patient as I compared your product with another's, and his numbers convinced me to stay with Merchant Warehouse. I highly recommend Nick!"
-Tracy Behunin, Art DeCoeur
Service Provided by Kenneth Gilchrist, Sales:
“I had done a fair amount of research online, and had two applications from other companies that I thought I would choose from. One last time, I did a search on the price of a machine, and came to your website. I called the number and talked to your sales person, Kenny Gilchrist. He was very helpful with information about your company. With what I learned about the industry in the past few weeks, I recognized that Merchant Warehouse offered a great value, both with processing fees as well as purchasing of equipment. Kenny was more than accommodating in giving me the information and going through the application process. I was so pleased that our application was approved the same day, and our equipment is on our way to us. We will be ready to process sales when we open for business late next week! I trust our future experience with Merchant Warehouse will be as pleasant as we go forward in our business. I appreciate Kenny's assistance and your company's easy, streamlined application process that have been so helpful to us."
-Louise Hartvigsen, Cast In Stone
Service Provided by Customer & Technical Support:
“I want to say that of all the vendors, businesses, and support people I have met while in business, you were the BEST. I have bragged about your company to many people. The support you gave to me and my employees was the best I have ever received. I was new in business and nervous, and you were top-notch in the support you gave me.”
-Ronelle Moehrke, The Renaissance Pub
Service Provided by Kenneth Gilchrist, Sales:
“Ken... I want to thank you for your professionalism. You are a true professional at what you do and it is not overlooked over here at Boost Local.”
-Brian Fox, Boost Local Listings
Service Provided by Craig Naso, Sales:
“Most people do not take the time to praise someone for their professional and courteous manners.... In my business, I do no advertising. I rely strictly on referrals from satisfied clients and know the value of service. Craig has been outstanding in helping answer questions for me as well as assisting in getting me up and running. I wanted to take a brief moment and let you know how good it is to find someone to work with that knows his trade. Your company has a very good asset in Craig.”
-Rey Perez, Goldberg Financial Group, Inc.
Service Provided by Ken Ghiloni, Sales:
“I wanted to let you know what a great experience our small business has had working with one of your account executives, Ken Ghiloni. Over the past year we have set up two accounts with Ken and in each case we have been treated with respect, honesty and integrity. Ken gives all the information needed to make informed decisions about one of the most important issues for our company; processing credit card transactions. So hats off to Merchant Warehouse for doing a great job on both customer care and service. We have already referred a friend of ours to your company and hopefully will send many merchants your way in the future. Keep up the great work!”
-Jack Kernion, Cards By Anne
Service Provided by Dan Rowe, Sales & Technical Support:
“I am very happy with your service... I have called the Tech Support line many times, and I can't say enough good things about them. I am very surprised with the quality of your service; I have been telling other vendors about you and some may go with you in the Spring! I really am happy that I found you guys! Thanks!”
-Kelly Cathcart, Mad Dog Cookie Company
Service Provided by Patrick Lee, Sales:
“Patrick did a fantastic job of setting me up with the right inexpensive machine, answered all my questions, and he has great follow-through.”
-Judith, Black Leopard Clayware
Service Provided by Adam Abecassis, Sales:
“I am writing regarding the outstanding performance of one of your associates. Adam Abecassis has performed exceptionally well in assisting us with our order which we needed done in 3 days. We are now able to process orders at a trade show this weekend with ease. Adam also went beyond his responsibility to personally deliver our order to our company CEO's Hotel located a mile from your location. This kind of dedication and exceptional performance is very much appreciated and will ensure you will be our vendor for any and all future needs with all our credit card processing requirements, and will earn you a well deserved recommendation/referral.”
-Joseph Mitchell, Sabertec, LLC
Service Provided by Dave Isa, Sales:
“After getting equipment from Merchant Warehouse, I decided later to call back and sign up with them because of their superior customer service and gentle way of conducting business.”
-Ellen Cooke, The Black Swan Books
Service Provided by Aleshia Morin, Sales:
“I just wanted to let you know that our event... was a huge success. I appreciate your help and all worked out well with the credit card machine.”
-Janice Williams, Roslindale Village Main Street
Feel free to send us your comments! Email us at testimonials@merchantwarehouse.com or call our customer care department at 800-941-6557.
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