Genius integration offers increased flexibility, simplicity and customization
Boston, MA – August 1, 2013 – Merchant Warehouse®, a leading innovator of payment technologies and merchant account services, today announced a partnership with POSiOS, a point-of-sale (POS) developer that leverages cloud technologies to enhance customer service. Focused on the restaurant industry, the integration of Merchant Warehouse’s Genius™ Customer Engagement Platform™ enables POSiOS to offer an expanded solution to its customers with greater flexibility, simplicity and customization.
The company behind Restaurant Butler, POSiOS is dedicated to ensuring restaurant owners can provide a seamless and sophisticated customer service experience. The app is designed to allow restaurants of all sizes to more effectively manage their often complex workflows through mobile devices, including taking orders from tablets and gaining access to comprehensive business reports and performance data. It also offers a one-screen view for easy organization of venues and finances. Additionally, data is secured in the cloud, a core feature for businesses that are legally required to keep data for several years.
“Meeting customer needs, regardless of where they may be when they want to complete a transaction, or how they want to do it, can be challenging for mobile-based businesses. With the winning combination of our tablet-based POS services and Genius, our customers can now respond to consumer preferences in near real-time, ensuring each customer receives the highest quality experience every time,” said Jan Hollez, co-founder, POSiOS. “We’re thrilled to be integrating Genius capabilities into our mobile POS offerings as we increase investment in the U.S. market, and look forward to what’s to come as we continue to deliver the most cutting-edge solutions to our customers.”
Genius is a payment acceptance technology that lets merchants of all sizes accept any kind of payment, discount or loyalty program through a single transaction from a single customer engagement device. Designed to evolve with the market, Genius delivers ultimate flexibility and scalability, while presenting the opportunity to turn a transaction into an interaction with integrated commerce and marketing functionality. Genius is also a PA-DSS validated solution that separates all sensitive data from the POS system, ensuring the protection of transactional data through tokenization and point-to-point encryption.
“Successful businesses today know how to connect with their customers in fun and innovative ways,” said Henry Helgeson, CEO, Merchant Warehouse. “It’s those businesses who take advantage of new technology offerings that really differentiate themselves from others in the industry, providing a consistently high-quality customer service experience.”
For more information on Genius, visit merchantwarehouse.com/genius.
Check out POSiOS and Merchant Warehouse’s Genius at POSiOS booth #1019 at RetailNOW on August 4-7, 2013.
Based in Belgium, POSiOS provides, sophisticated, flexible tablet and mobile cash register technology, tailored to hospitality industry.
Our seamless solutions remove boundaries between merchants and their customers, integrating booking, self-ordering, paying, employee rewards, and beyond. From pop-up cafes to multi-site pub chains, POSiOS handles the cash and data – while business owners make customer service truly personal.
POSiOS is co-funded by iMinds (www.iMinds.be), an
independent research institute founded by the Flemish government to stimulate
ICT innovations. For more information on POSiOS, visit www.posios.com.
About Merchant Warehouse
Merchant Warehouse is a recognized leader in
payment acceptance solutions and merchant services. With Merchant Warehouse, merchants, agents, POS
developers and VARs can achieve strategic
business advantage through the delivery of current and emerging payment, offer
and program solutions and merchant services that dramatically enhance the
merchant-customer experience. The company's new Genius Customer Engagement
Platform enables businesses to always connect with customers in the most
important place -- the sale. A single, intuitive platform that integrates every
transaction technology, loyalty program and more, Genius ensures businesses
never lose a sale to lack of compatibility. Merchant Warehouse is one of the
fastest growing payment technology companies in North America. For more
information on Merchant Warehouse, visit merchantwarehouse.com.
For More Information on Merchant Warehouse
Erica Orthmann or Kristin Allaben