Multi-channel Expansion: Is it Right for Your Business?

Patrick Turiano

September 4, 2014

Phrases like omni-channel and multi-channel get used a lot in today’s world of payments. Fifteen years ago, the Internet started presenting businesses with opportunities to create new or additional sales channels. Five years ago, smart phones and other mobile or cloud-based technologies started dominating conversations and sales strategies. Multi-channel is a term regularly used to describe a business strategy where businesses take advantage of two or more customer sales points to bolster revenue.  For example, a storefront that also sells inventory through an e-commerce platform or website has a multi-channel sales model. Historically, multi-channel is a strategy that only big box retailers could employ. They were the only types of businesses that had the resources, time and...

RSPA RetailNOW14: Three Major Takeaways

Patrick Turiano

August 12, 2014

Another year, another RSPA RetailNOW in the books. This year’s RetailNOW was full of fantastic networking opportunities, educational sessions and numerous conversations around moving the industry forward. The RSPA (Retail Solutions Providers Association) hosts RetailNOW every summer and dubs the conference, “Where the Industry Meets”. The Gaylord Palms Resort and Convention Center in Orlando, Florida provided the setting for this year’s conference, which took place August 3-6.  Every year, a couple of major themes seem to resonate with the audience, which consist of point-of-sale developers and resellers. After numerous conversations with attendees and multiple educational sessions the three main themes I identified during RetailNOW 2014 were the growth of mobile POS, the influence...

What does Geo-location mean for Mobile Payments? Everything.

Patrick Turiano

July 18, 2014

Geo-location is one of those buzz words that continues to be used in the world of payments. Many large technology players are putting a lot of investment dollars behind geo-based payment applications. The power of proximity, as I like to call it, may be the key factor to bringing mobile payments to mass adoption. Before we can understand the benefits of geo-driven payments and the different applications of geo-location, let’s first define what geo-location means. Geo-location is nothing more than the process and technology of locating an object’s geographic location. Smartphones use geo-location for a variety of applications – mainly as handheld global positioning system (GPS). As smartphone applications continue to evolve, many developers and tech players have started using geo-based...

Tech's Key Players: How They're Moving into Payments and What You Need to Know

Patrick Turiano

July 15, 2014

Many of the major tech companies in the U.S. are currently working to add payments technology to their portfolios. What these companies -- including Amazon, Apple and Google -- bring to the table is a large cohort of customers who already rely on their services. If consumers already trust Amazon with their purchases and Google with their online identities, it's not a big leap to trust them with payments. These companies and a few other notables are poised to become active players in this rapidly evolving space. Of course, these companies weren't originally founded as payment gateways or mobile wallet providers. They are complex organizations with diverse offerings, and they seem to understand that the value of entering the payments space actually has little to do with payments. It's all...

6 Reasons Mobile POS is Gaining Traction

Patrick Turiano

June 6, 2014

Mobile and tablet based point-of-sale has been a hot topic issue for quite some time. The prevalence and popularity of consumer devices in the world of point-of-sale (POS) is on the rise. Both vendors and retailers see value in this new wave of business solutions. Here are six reasons why Mobile POS (mPOS) is more than a trend.  1.  Lower Total Cost of Ownership  Point of sale systems can be expensive. Hardware components and software packages can cost more than $20,000 at the enterprise level, not to mention the cost of technical training and professional installations. Mobile POS systems have different pricing models. Similar to the “App Store” you would use on your personal smartphone, mPOS can be purchased or downloaded via the cloud. Some mPOS platforms offer...

Beacons - Evolving in Retail and Payments

Patrick Turiano

May 29, 2014

Retailers are constantly looking for opportunities to gain a competitive edge. Not only do they compete with one another, but they also compete with consumer shopping habits like showrooming (i.e., researching products in-store only to buy them online somewhere else later on). Today’s landscape of mobile-based technologies and cloud networking capabilities are giving way to new opportunities to create competitive advantage and enhance the shopping experience. Retailers that can quickly and successfully implement new innovations that attract people to their stores and retain loyal customers will not only see return on their investments, they will improve the in-store shopping experience. One of the many innovations that retailers are researching are beacons. Beacons are devices placed...

Mobile Payments: Good for Business

Patrick Turiano

May 6, 2014

 Everyone’s talking about mobile payments. Analyst firms continue to make milestone predictions. Forrester, for example, predicts that U.S. mobile payments will reach $90 billion by 2017, up from just $12.8 billion in 2012. And, new entries continue to flood the marketplace. While there’s a ton of potential opportunity in mobile payments for small and medium sized businesses (SMBs), there’s also some classification and analysis that should be completed in advance.First, the classification. Mobile payments is a broad topic area and definitions seem to range as much as some of the growth projections. A great reference we’ve found is Forrester, who breaks mobile payments into three distinct categories: mobile proximity (in-store payments), mobile peer-to-peer (P2P) and remittances, and...

Industry Associations: A Great Medium for Fostering Partnerships

Patrick Turiano

June 28, 2013

Industry associations are an important element of any channel marketer’s strategy. They are a great way to cultivate industry relationships, educate yourself and your staff and discover unique ways to get involved within a particular committee or vertical. As a multi-channel organization, we understand the value of not only our direct engagement with industry associations, but also encouraging the attendance and involvement of our customer and partner bases as well.    One of our most valued industry relationships is with the Retail Solutions Providers Association (RPSA). The RSPA is the only association dedicated to the retail technology and point-of-sale (POS) industry. They are an integral part of our Partner Channel development. This summer, Merchant Warehouse will...

RSPA’s RetailNow in Review

Patrick Turiano

August 6, 2012

On the heels of an exciting and exhausting week in Las Vegas, I wanted to share some of my experiences and insights on last week’s RSPA RetailNow Convention and Exposition. RetailNow is the premier convention and expo for all professionals in the retail technology industry. It caters to point-of-sale developers, value added resellers and all types of hardware and software innovators in the payments industry. We had a major presence at the show this year primarily supporting the launch of our Genius™ Customer Engagement Platform™. Our week began with our Genius launch party on Monday evening. The event, attended by hundreds of industry leaders, was an amazing way to kick off the week’s events. Featuring a magician, dancers, and an incredible setting, everyone enjoyed the food, drink, and...

Mobile Payments: Stresses for POS Developers and VARs

Patrick Turiano

July 9, 2012

The payments ecosystem is changing and the impact of the convergence of new mobile payment types, mobile wallets and consumer programs are leading to new stresses for point-of-sale (POS) developers and value-added resellers (VARs). Historically, they have been focused on delivering an integrated solution to their merchants, providing one system that handles everything from time clock management to inventory to payment processing. New payment types (NFC, EMV, QR and more) and customer programs (mobile gift, loyalty and context aware marketing) are converging on the marketplace, creating disruption and uncertainty. POS developers and VARs are faced with the challenge of a payments landscape that is evolving from four or five options to what may be hundreds. Adding just one new payment...