Multi-Channel: What Does It Mean for POS?

Russell Harty

September 26, 2014

Mobile technologies and web based innovation has changed the world of point-of-sale (POS). Businesses used to only have to worry about their counter-top to collect revenue. The big concern was how many lanes or stations a business should have. Now the challenge many business face is how many sales channels do I employ? It’s a difficult question for all businesses of all sizes to answer. Should I have a web-store? Should I be worrying about in-store returns on items purchased online? Does it make sense to have a mobile check-out solution or a self-service kiosk? All of these questions are important for business owners to consider when looking into a multi-channel strategy.  Each of these sales channels represents an opportunity to earn revenue and compete. These questions that...

Preparing Your Business for a New World of Payments in 2014 and Beyond

Russell Harty

April 28, 2014

Over the past 20 years, U.S. retailers shifted away from checks and started accepting credit cards. Most stores still have cash registers or use desktop PCs as point-of-sale terminals, but many experts believe that this will change in the years to come. Mobile payments, self-checkout systems and tablet computers have begun to replace and/or extend standard POS equipment opening up new challenges and opportunities for businesses. What's New?Mobile payments enables individuals to pay for retail goods with their smartphones instead of traditional plastic cards. The mobile payment applications come in primarily two forms. Some digital, or mobile wallets, link directed to a bank account, while others rely on card emulation, which uses traditional card rails for the purchase by entering...

Mobile Point of Sale: Opportunities for SMBs

Russell Harty

April 22, 2014

Explosive growth in credit card payments, mobile technologies, and ever-changing consumer expectations are driving retailers to leverage new strategies and applications to deliver a more seamless shopping experience. Eliminating long check-out lines, offering alternative in-aisle checkout and customer service options and even providing self-service shopping opportunities are key focus areas for retailers. From mobile payment acceptance at the countertop to mobile point-of-sale (mPOS) technologies, retailers of all sizes are seeking out new applications and deploying progressive engagement strategies to improve their customer experience and drive incremental dollars to their bottom lines.At the core of the current retail evolution is mobile. Even with mobile payments still in its infancy...

Top 5 Holiday Tips for Small and Medium Businesses

Russell Harty

November 27, 2013

Competing with Big Box Stores during the Holidays is Easier than You ThinkSmall and medium sized businesses (SMBs) may appear to be at a disadvantage when it comes to competing for holiday spending from consumers. But the reality is that they have some distinct advantages compared to larger retailers, and when leveraged strategically, SMBs have the opportunity to capture plenty of consumer attention and holiday spending dollars. Here are my top five tips for small businesses to stay competitive this holiday season. Adoption is Key SMBs are in a unique position to take advantage of new technologies like mobile-based payments and loyalty solutions because they can react to infrastructure changes better. SMBs should capitalize on their advantage to quickly pilot new technologies that may...

Tips to Find the Right Payment Technology for You

Russell Harty

October 23, 2013

Two growing trends are set to make the traditional approach to completing a transaction at a retailer’s point-of-sale (POS) device a thing of the past. The widespread availability of new payment technologies makes it easier and faster for customers to complete transactions. This, combined with the benefits for merchants to leverage these technologies to better understand their customers, brings us into a brave new world. But with a myriad of options and opportunities comes confusion around the payment technologies that are available. Which one do I implement? Does it make sense to invest in multiple options? What if the option I pick doesn’t work out? Does this type of investment even make sense right now? Will my customers use mobile payment capabilities?  To help alleviate some of...

How to Sell SaaS

Russell Harty

September 10, 2013

Within the world of payments, technology has always played a key role. From enterprise point-of-sale (POS) systems to credit card processing services for merchants of any size or business type, technology sits at the core of connectivity and overall (product and/or service) value. Today, technology continues to drive vast change and evolution in the payments industry, with mobile options ranging from payments to commerce to mobilePOS flooding the marketplace.  In POS, there are also numerous new and existing software developers introducing cost-effective systems, developed for tablets and offering new solutions to merchants that historically could not afford to invest in POS. Interestingly, the vast majority of these new tablet based POS systems are being offered as SaaS (software...

RSPA RetailNow 2013: Hot Topics

Russell Harty

August 13, 2013

RSPA (Retail Solutions Providers Association) is the only association dedicated to the retail technology industry. Their members include resellers, distributors, hardware manufacturers, software developers, consultants and service providers who bring retail technology solutions to the marketplace and their annual conference, RetailNow is one of the biggest events in the industry. This years conference, held in Las Vegas, Nevada, featured three days of educational sessions, an awards banquet, and more than 175 exhibitors showcasing their products and services for over 1,500 attendees. Divided into five key areas (business strategy, enterprise POS, mobility, payments and professional services) this year’s event had something for everyone. With a keen eye on educating its wide variety of...

Mobile POS - Merchant Concerns

Russell Harty

August 8, 2013

The market for mobile POS systems is rapidly evolving, but there are considerations that merchants should understand before implementing in-store mobile solutions. As with any new technology the most common concern of merchants is cost, but mobile POS systems may be implemented gradually and can be an extension of an existing point-of-sale (POS) solution or a stand-alone device, so customization and a phased approach are easily doable with mobile POS. Additionally, mobile POS systems are typically very easy to use, requiring minimal staff training and quick adoption.  Another major concern area for merchants is security, ensuring that customer data is protected through wireless technologies and mobile checkout devices. Regardless of size, all merchants are subject to PCI compliance...