Merchant Warehouse Co-CEO Henry Helgeson was featured in the May edition of Transaction Trends. He was quoted several times in the article, "Time to Say Goodbye; Effective strategies for parting ways with merchants," which was featured as the cover story this month.
Helgeson discusses the inevitable reality of merchants cancelling or terminating merchant account services with their ISOs. He cites customer service as an important component to this merchant conundrum but also offers merchants a friendly warning about changing service providers because of special offers. The article can be found on pages 15-18 of this month's issue.