Henry Helgeson is the CEO of Merchant Warehouse. He is responsible for driving the future vision of the company and leading day-to-day operational activity.
After attending Marist College, Henry worked as an independent contractor for United Processing Corporation selling terminals and printers door-to-door to merchants. Intrigued by the industry and interested in finding a lower cost solution for merchants, Henry co-founded Merchant Warehouse. In 1998, Merchant Warehouse launched as the industry’s first website offering low-cost merchant credit card processing equipment and software.
Since launching Merchant Warehouse, Henry has remained at the forefront of innovation in the payment solutions industry. Today, the company processes over $8 billion a year in sales and more than 12 million transactions a month. A visionary, Henry has been the driving force behind the company’s recently launched, Genius™ Customer Engagement Platform™. Genius is the first payments industry solution in the marketplace to have the capability of aggregating and integrating every conceivable transaction technology, payment type and customer program – both present and future - in a single platform.
Henry is actively involved in numerous industry associations. He currently serves as chair of the ISO Practices committee for the Electronic Transactions Association (ETA) and a member of their Mobile Payments Committee. He is also a board member of the Northeast Aquirers Association (NEAA). In 2012, he received the ETA Member of the Year Award, recognizing his contributions to the future success of the industry and the ETA organization and he has been named to the Boston Business Journal’s (BBJ’s) “40 under 40” list.
Ammar Afif, CA
As Merchant Warehouse’s Chief Financial Officer (CFO) Ammar Afif is responsible for executive management and oversight of the financial, administrative and human capital areas of the company.
Ammar has more than 20 years of experience in leading finance and strategy for key technology and service organizations. Prior to joining Merchant Warehouse, Ammar served as CFO and COO for NaviNet, America’s largest real-time healthcare communications network. Prior to NaviNet, he served as CFO for Kantar Media (US) Pronto Networks, Inc. and worked at PriceWaterhouseCoopers, where he began his career.
Ammar holds a Chartered Accounting designation from Canada and graduated from McGill University with a Graduate Degree in Accounting and a Bachelor of Commerce with honors in Economics and Accounting.
Chief Revenue & Strategy Officer
As Chief Revenue & Strategy Officer, Greg is responsible for setting the company’s strategic direction to support continued growth, scalability and incremental opportunity through new partnerships and channel expansion. He brings more than 19 years of payments and leadership experience to the organization.
Prior to joining Merchant Warehouse, Greg served as Senior Vice President and General Manager for VeriFone, leading the company’s Commerce Solutions group overseeing emerging mobile and payments-as-a-service businesses. Before VeriFone, he served as President for the U.S. Group and Emerging Solutions at Moneris Solutions where he lead the development and execution of the company's strategic initiatives and operations in the United States and business solutions group globally. Previously, he held senior positions with Global Payments, Vital (now TSYS) Processing Services and BankServ Check Services. Early in his career, Greg founded and developed techTouch Cash, a national independent sales organization.
Greg serves on the Executive Committee of the Board of Directors of the Electronic Transaction Association and is also the Chairman of the Industry Relations Committee. He has been a speaker, writer and contributor for numerous financial investment community, payment industry and business organizations. He is a former member of MasterCard and Discover’s Acquirer Councils, NACHA’s Electronic Check Council and Young Presidents’ Organization.
He earned a Masters of Business Administration in Strategic Marketing from The George Washington University and a Bachelor of Arts in Math and Economics from Emory University.
As Merchant Warehouse’s Chief Technology Officer (CTO) Paul Vienneau is responsible for building the company’s overall technology strategy and driving execution for both the organization and its growing family of product innovations.
Paul brings more than 20 years of leadership to his role. As a self-described ‘technologist’, he most recently served as CTO/Senior Vice President, Engineering for NaviNet, America’s largest real-time healthcare communications network. During his tenure with NaviNet, Paul was responsible for numerous milestone achievements including the establishment and management of a research and development office in Belfast, Northern Ireland and the institutionalization of the product management function.
Paul earned his Master of Science in Computer Information Systems from Bentley University and holds a Bachelor of Science in Electronics Management from Southern Illinois University. He also served as a Weapons Control Systems Technician as a member of the U.S. Air Force during the Gulf War.
Executive Vice President, Marketing and Solution Innovation
As Executive Vice President, Marketing and Solution Innovation, Dan Dufault leads the company's marketing activities as well as the solution innovation team, which is responsible for product innovation and management. Dan is focused on supporting the organization's aggressive growth objectives through innovative marketing strategies and the development and launch of go-to-market products that deliver unparalleled differentiation and offer significant new business opportunities for merchants, consumers and partners alike.
Dan brings more than 20 years of experience in both corporate and product marketing to this role. Most recently, he served as Global Director of Partner Marketing at Novell. Prior to that he held senior leadership positions at Kaspersky Lab and Progress Software where he was instrumental in developing and deploying global marketing and development strategies as well as award winning marketing programs.
Dan is a graduate of Plymouth State University where he earned a Bachelor of Science degree in Business Management and Information Technology.
Executive Vice President, Operations
As the Executive Vice President, Operations, David McSweeney is responsible for delivering a world-class service experience to Merchant Warehouse customers. Leading both the customer service and technical support teams, he is focused on soliciting customer concerns and feedback and driving continuous improvement to ensure an unparalleled experience.
David has a proven history of building solid teams, implementing scalable processes, and measuring performance. Prior to joining Merchant Warehouse, David led the overall customer service strategy for Cross Country Automotive where he served as Director of Customer Satisfaction where he led a team of Six Sigma professionals, implemented numerous operational process improvements, and improved overall customer satisfaction. His payment industry experience includes 16 years of leadership with RBS Lynk, First Data, Fleet, and BankBoston. During this time David managed large, multi-site call centers and relationship management, operations and process improvement teams.
David is a graduate of Merrimack College, where he earned a B.S. in Business Management with a specialization in Accounting. He is also a Certified Six Sigma Black Belt and holds his Series 6 and Series 63 licenses.
Senior Vice President Engineering, Europe
As Senior Vice President of Engineering, Europe, Damien is responsible for executing state-of-the-art engineering practices and principles that support Merchant Warehouse's growing suite of innovative products including the Genius™ Customer Engagement Platform™ and several mobile applications.
Damien has 18 years of experience in large systems development, including three years on the largest non-military system in Europe, handling $10 billion revenue annually and managing all aspects of operations and service relating to some 26 million customers. He also served as Billing Design Authority on a number of next generation Datawave platforms for BT. Damien has six years of experience within the mobile telecoms industry, delivering products and professional services to mobile operators and content providers across Europe and Asia. As Director of Technology for Exchange Solutions at NYSE Euronext, he led the team that upgraded the Market Data Systems at the NYSE following a $200 million acquisition of a Belfast software and technology center. Most recently he served as site lead and Senior Director of Engineering at NaviNet's Belfast-based research and development center, building and managing a world-class team.
Damien is a graduate of Queen's University Belfast and holds a Bachelor of Science 1st class honors in Computer Science.
Senior Vice President, Sales - Direct and Agent
As senior vice president, sales Michael Gavin is responsible for day-to-day management of the company’s direct sales efforts including organizational structure, sales forecasts and overall strategies. And, he also overseas all sales activities within the company’s agent channel, a growing network of more than 400 independent representatives across the U.S.
Michael has served as a key leader within the organization since joining the company in late 2000. An individual who has made numerous key contributions, Michael was the architect behind the design and development of the agent channel.
Michael is a graduate of Merrimack College where he earned his Bachelor of Arts degree in Political Science.
Vice President, Key Accounts and Partner Channel
As Vice President, Key Accounts and Partner Channel, Jim Fink is responsible for the strategic and tactical planning and day-to-day management of Merchant Warehouse’s key account sales as well as its growing partner channel. A senior executive with demonstrated success, Jim has more than 20 years of leadership experience in financial services and electronic payments.
Prior to joining Merchant Warehouse, Jim served as Senior Vice President, Chief Sales and Marketing Officer for EVO Merchant Services, where his responsibilities included driving sales and marketing initiatives, which encompassed strategy, advertising, hiring, fiduciary management, and program development. He has also held senior level sales management roles with Integrity Group Financial, LLC, and Leasecomm Corporation.
Jim is a graduate of the University of New Hampshire where he earned his Bachelor of Science in Business Administration.