Includes 24/7 customer service and technical support, self-service supply re-ordering system and enhanced contact options.
Boston, MA – July 24, 2012 – Merchant Warehouse®, a leader and innovator in payment solutions and merchant account services, announced its expansion of merchant experience offerings for its valued customers. Merchant Warehouse’s award-winning merchant experience team is comprised of both customer service and technical support, provided without charge or limitation to the company’s entire customer base.
As part of this announcement, Merchant Warehouse is providing US-based, 24/7/365 customer service and technical assistance. The company also added both chat and direct email contact through the Merchant Warehouse website and a self-service interactive voice response (IVR) system that allows merchants to re-order supplies seamlessly and efficiently at any time.
“In today’s business environment, it’s critical that successful organizations provide their customers with options for communication and issue resolution,” said David McSweeney, vice president, merchant experience, Merchant Warehouse. “We continue to make investments in training, personnel and technologies that allow us to be flexible and responsive.”
Merchant Warehouse compensates its service professionals through a goal-based monthly scorecard based on quality, efficiency and first call resolution. Each merchant is also surveyed after each engagement with the company to evaluate both the service professional and their overall experience.
“Customer service has always been a key focus area for our company,” said Henry Helgeson, co-founder and Co-CEO, Merchant Warehouse. “We understand that we need to augment and expand our services to meet the varying needs of our customer base and provide the highest level of support possible in the industry.”