- Q: I need to program my credit card processing equipment. What should I do?
- Q: I just received my equipment, but there is nothing to indicate what the buttons do. How can I determine the key functions?
- Q: I placed an order online. When will I receive confirmation and shipment?
- Q: I received my tracking number via email, but the status comes up as "Not Found." What does this mean?
Q: I need to program my credit card processing equipment. What should I do?
A: FOR NEW ACCOUNTS: If you need to purchase new processing equipment, contact your sales representative to place your order. If you have existing processing equipment, one of our technicians will contact you within 2 business days after your account has been approved to conduct the reprogram. If you have ordered a payment gateway or software product, the programming information will be emailed to you within 24-48 business hours from the time of your merchant account approval.
FOR EXISTING MERCHANTS: If you have recently purchased new equipment from Merchant Warehouse, the equipment should already be programmed for ready-use. If you already have processing equipment, simply contact Technical Support so they can guide you through the reprogramming over the phone. If you have recently set up a new payment gateway or software product through another vendor, contact Customer Service to get the necessary programming information for proper installation.
Q: I just received my equipment, but there is nothing to indicate what the buttons do. How can I determine the key functions?
A: If you are missing an "overlay" for your terminal's keypad, contact your Processor or a Merchant Warehouse customer service representative to send you a copy.
Q: I placed an order online. When will I receive confirmation and shipment?
A: Once an online order has been placed, a confirmation email with an order number will be sent to the email address provided. All online orders are then designated to a sales representative who will contact you within 24 hours. Before we can ship your order, our representative needs to speak with you directly to avoid potential complications such as: 1) Compatibility issues between many products and processors. We need to verify that the equipment ordered will operate properly within your processing environment. 2) To confirm that all contact and shipping information is correct. 3) To ensure that your request includes all items needed for processing.
Q: I received my tracking number via email, but the status comes up as "Not Found." What does this mean?
A: An email with your tracking number is sometimes sent to you before the product is actually shipped. However, the tracking number can only be tracked AFTER the courier scans it in. Generally, our courier scans shipments around 5pm EST.
