We are excited to announce that during a recent review by MerchantMaverick.com, Merchant Warehouse was given 4.5 stars.
The following is a brief piece from the review:
"They have a great BBB rating, mainly because they actively participate in providing rebuttal's to complaints. Matter of fact, I am yet to see another provider that has put as much effort into resolving disputes as Merchant Warehouse...They're one of the few ISO/MSPs that really spends time and resources on educating merchants about the process and the industry."
We here at Merchant Warehouse are extremely proud of the work we put forth to provide the highest levels of support and security to our customers, it is one of the reasons why we are so proactive when disputes do rise. In rare cases we drop the ball, in most cases the issue lies with safety and security features designed to limit credit card fruad and abuse. When these situations come up we work tirelessly to work on our merchants behalf, but certainly there are situations where the ultimate resolution leaves our customers upset. While we missed the mark from a perfect score in MerchantMaverick's assessment we are confident that as time goes on we will continue to improve our rankings.