Getting Started as an Agent: 3 Tips for Finding Prospects

Michael Gavin | VIEW PROFILE

September 17, 2014

3 Tips for Finding Prospects

So you’ve just started a career as an independent sales agent. You’ve attended trainings, learned the payment terminology, and invested in new marketing materials. Now you’re probably wondering where you can find sales opportunities to start making some money. Finding prospects...

Host Card Emulation: Why Does It Matter?

Marc Castrechini | VIEW PROFILE

September 16, 2014

Host Card Emulation

An explanation of host card emulation (HCE) first requires a brief overview of near-field communications. Near-field communications, or NFC, requires a mobile device to have the necessary hardware installed, which could be in the form of a SIM card or NFC chipset installed...

Apple Pay – What Does It Mean For Your Business

Merchant Warehouse | VIEW PROFILE

September 11, 2014

Apple Pay

Apple’s recent unveiling of its new iPhone 6 and Apple Pay platform has sparked a lot of conversation surrounding mobile payments, near field communications (NFC) and the future of mobile commerce. With Apple finally adopting NFC and entering the payments space, you may have...

Mobile Coupons - How SMBs Can Take Advantage

Jenn Reichenbacher | VIEW PROFILE

September 10, 2014

Mobile Coupons

 Digital coupons present substantial opportunity for business growth helping to attract new customers and improve the loyalty of existing customers. In fact a recent white paper produced by Forrester in concert with RetailMeNot, explores the value of digital coupons and the...

NFC Payments – What's In It For Me, the Customer?

Jenn Reichenbacher | VIEW PROFILE

September 10, 2014

NFC Payments

The dust has settled. After much speculation, Apple finally announced NFC payment technology in the iPhone 6 and in the new AppleWatch via ApplePay. Working in the payments space, it’s something we’ve all been anticipating – and waiting for. Personally, I firmly believe that...

Service Excellence - Net Promoter Scores

David McSweeney | VIEW PROFILE

September 9, 2014

Net Promoter Scores

Service excellence. It’s what we strive for, but how do we effectively measure it? Sure, we do customer surveys and evaluations. Yes, we measure the performance of our internal team members. And, of course, we have our own key performance indicators (KPIs) that we track. But, is...

State of the Payments Industry: Quarterly Update

Merchant Warehouse | VIEW PROFILE

September 5, 2014

State of the Payments Industry

Q3 2014 InfographicPublished:  Aug. 31st, 2014The first half of 2014 marked a rise in springtime credit spending and interesting advancements in global mobile wallet and payment technologies. In the U.S., what will this increased e-commerce activity and the upcoming back-to...

Multi-channel Expansion: Is it Right for Your Business?

Patrick Turiano | VIEW PROFILE

September 4, 2014

Multi-channel Expansion

Phrases like omni-channel and multi-channel get used a lot in today’s world of payments. Fifteen years ago, the Internet started presenting businesses with opportunities to create new or additional sales channels. Five years ago, smart phones and other mobile or cloud-based...

Retail - Where We’re Trending in 2014 and Beyond

Jenn Reichenbacher | VIEW PROFILE

September 4, 2014

Future of Retail

 Now that the second half of 2014 is upon us, a number of retail trends have been established. Are you familiar with any of them? Whether your business is primarily conducted in your brick-and-mortar store or through an e-commerce site - or both, it's always important as an...

Leveraging Technology to Deliver an Amazing Customer Experience

David McSweeney | VIEW PROFILE

August 21, 2014

Deliver an Amazing Customer Experience

As a service based business with more than 80,000 customers nationwide, it’s critical that we look beyond traditional service methodologies as we support each of our valued customers with a goal of delivering an amazing customer experience. Over the past decade, we’ve witnessed...