Customer Service and Twitter
David McSweeney | VIEW PROFILE
April 12, 2013
For decades the fundamental medium for providing customer service and support has been the telephone. Companies have and continue to invest significantly in building out – or for some, sourcing – support teams dedicated to delivering immediate customer service to individuals via...
What is Lemon Wallet?
Shannon Andrade | VIEW PROFILE
April 9, 2013
Lemon was originally launched in July 2011 as a money management application, allowing consumers to turn their paper receipts into digital data through a smartphone camera. The customer-focused application was an immediate hit, attracting over one million users in its first four...
Personalized Offers: Friend or Foe?
Dan Dufault | VIEW PROFILE
April 4, 2013
Big data – media attention is on it – but is it an asset to consumers or something they should fear. Is “Big Brother” looming around the corner, or it it just a lot of hype? Privacy concerns around online communities and social sites such as Facebook, Twitter, Foursquare and...
What’s Hot in Payments for VARs?
Jim Fink | VIEW PROFILE
April 3, 2013
There’s no denying that new technologies are driving vast change in both the point-of-sale (POS) and payments industries, creating confusion as well as opportunity for value added resellers (VARs). On the POS front, we continue to hear about two major trends in our conversations...
What is Swipely?
Shannon Andrade | VIEW PROFILE
April 2, 2013
Founded in 2009, Swipely is a payment marketing application that transforms the cash register into a marketing tool, designed to support business growth. Launched in five markets (Boston, Providence, New York, Washington D.C., and San Francisco), the Rhode Island based company...
What Is Dwolla?
Shannon Andrade | VIEW PROFILE
March 28, 2013
Dwolla, the Iowa based company founded in 2008 and launched in the U.S. in December 2009, is a cash based network that relies on a bank account based payments. For individuals, Dwolla provides a convenient, paperless and quick way to pay friends or businesses. Using either...
The Adoption Curve in Mobile Payments
Merchant Warehouse | VIEW PROFILE
March 26, 2013
Merchant Warehouse Director of Product Marketing, Matt Cicciari, talks about the adoption curve for mobile payments and what early adopters are seeing by leveraging customer engagement Video TranscriptWhat do you see as the adoption curve in mobile payments? Matt Cicciari,...
What's Next in Payments
Merchant Warehouse | VIEW PROFILE
March 20, 2013
This white paper discusses some of the emerging types of payment systems, what they mean for POS developers, merchants, value added resellers (VARS), and agents, as well as new technology solutions that will increase the flexibility and value associated with the merchant-...
Bringing Extended Value to the Merchant Countertop
Matt Cicciari | VIEW PROFILE
March 19, 2013
Matt Cicciari, Merchant Warehouse's Director of Product Marketing, discusses the extended value Genius brings to the typical Merchant's countertop in this video entry to the Merchant Warehouse Resource Center.Video TranscriptWith Genius, you're bringing the transaction to the...
Merchant Services: Redefined
Michael Gavin | VIEW PROFILE
March 18, 2013
Merchant services. What does that encompass? Has the definition changed over the past several years? Merchant services are loosely defined as a broad range of financial services used for (and by) businesses, but more often than not the definition is narrowed to a group of...