Support

We would like to take this opportunity to thank you for choosing Merchant Warehouse as your merchant service provider for your payment processing needs, and also to welcome you into our family of merchants.

We pride ourselves on providing world-class service to our customers. Our large in-house support staff undergoes weeks of training to ensure that we provide honest, clear-cut answers to your processing and equipment related questions. We never outsource this service, which means you'll be talking to a Merchant Warehouse employee who knows your account and understands your business. We are the best in the business and our team will do whatever it takes to keep you up, running, processing, and satisfied.

In addition to working with our support team, we have also developed a number of resources to allow you to update your account information online, as well as our Frequently Asked Question section that answers and provides solutions to many of the issues that merchants often come across.

 

Should you need additional assistance, please feel free to contact us directly using one of the following options:

  • Live Chat (support is available 24 hours/day, Monday - Friday)
  • Email (support is available 9:00am - 6:00pm EST, Monday - Friday)
  • Call us at 1.800.528.8430 (support is available 24/7; wait times may vary depending on call volume)