Retail Payments in 2013

Merchant Warehouse | VIEW PROFILE

January 30, 2013

Retail TouchPoints

At this year's National Retail Federation’s Retail Big Show, Alicia Fiorletta from Retail TouchPoints sat with Merchant Warehouse CEO Henry Helgeson, and EVP, Sales and Marketing, Dan Dufault to review both the state of the payments industry and look ahead at what's in store for...

Customer Engagement

Merchant Warehouse | VIEW PROFILE

January 16, 2013

Customer engagement involves the ongoing interactive relationship between a customer and a particular business or brand. Instead of thinking exclusively about siloed touch points, businesses work to maintain an continuous dialogue with customers through all available channels....

Mobile Payments and Your Business

Merchant Warehouse | VIEW PROFILE

January 11, 2013

Mobile Payments and Your Business

While Business owners previously offered their customers a choice between "Cash or Credit?" , mobile payments offer a myriad of choices and potential issues for merchants looking to engage with their customer base. Should you install a QR code reading terminal? EMV? NFC? Which...

Customer Loyalty Starts with Service

David McSweeney | VIEW PROFILE

January 8, 2013

Customer Loyalty

Customer loyalty is defined as, “attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring even more customers.” As companies develop and refine their respective plans of attack for loyalty, the focus is typically centered on rewards and...

The Future of the Merchant Customer Experience

Merchant Warehouse | VIEW PROFILE

December 6, 2012

Dan Dufault, Executive Vice President, Sales and Marketing The future of the merchant customer experience, that future is happening right now. The dynamic that is expected from a consumer perspective and from a merchant perspective is far different. The advent of integrated...

Mobile, Mobile, Mobile … and Point-of-Sale

Michael Gavin | VIEW PROFILE

December 4, 2012

Mobile Payments and POS

Mobile is the hottest topic in payments and its one of the most popular technology topics as well. From statistics relative to consumer smartphone purchases, which are reportedly up 47 percent year-over-year, to predictions around mobile device purchases, which IDC forecasts...

Customer Engagement and the Point of Sale

Merchant Warehouse | VIEW PROFILE

November 15, 2012

Dan Dufault, Executive Vice President, Sales and MarketingA customer engagement device really changes the dynamic on the merchant counter top. The Genius customer engagement device is that open platform that promises to deliver all of the things, the advancements in...

Attracting Customers this Holiday Season

Merchant Warehouse | VIEW PROFILE

November 14, 2012

Attracting Customers this Holiday Season

Deloitte predicts a modest increase of 3.5 to 4 percent for retailers this coming holiday season. While below last year’s 3.7 percent and far short of the 5 percent surges witnessed during the economic boom, 2012 holiday preparations are  well underway. ...

Attracting New Customers for the Holidays with Mobile Marketing

Merchant Warehouse | VIEW PROFILE

November 13, 2012

Attracting New Customers for the Holidays with Mobile Marketing

It’s no secret that holiday shopping delivers a surge in sales for many retailers. What’s less obvious is how to capitalize. Rather than simply hoping that holiday shoppers find you, the most successful retailers actively position themselves and their products to benefit as much...

What competitive products are there to Genius?

Merchant Warehouse | VIEW PROFILE

November 12, 2012

Henry Helgeson, CEO Right now, there is really nothing like Genius in the marketplace. Genius is unique in that it encompasses all types of payments for today and tomorrow, and I think the only other products out there may only do NFC or EMV or QR codes. I think Genius is the...