Stats Don’t Lie – Service Counts Towards the Bottom Line

David McSweeney | VIEW PROFILE

April 16, 2014

Customer Service

Deliver an amazing customer experience. It is a core focus for our organization and the beacon by which we measure and evaluate our performance. While some companies focus exclusively on acquiring new customers, ours dedicates a significant amount of resources and effort to...

What Does Loyalty Mean to Me? Experience and Value Are Key

Jenn Reichenbacher | VIEW PROFILE

February 11, 2014

What Does Loyalty Mean to Me

I would definitely consider myself a loyal customer. I regularly visit the same retailers, merchants and even restaurants over and over again. And, for those I really love, I’m an ‘evangelist’, often raving or sharing socially about something they served, a special deal or a...

Self-Service Portals – Making a Difference

David McSweeney | VIEW PROFILE

January 14, 2014

Self-Service Portals

Self-service portals – a good portion of individuals use them on a regular basis and most if not all of us have heard of at least one in particular in the past several weeks – Heathcare.gov. The basic concept of self-service portals is to provide customers with an easy way to...

Key Reasons Why Companies Buy From You

Michael Gavin | VIEW PROFILE

August 13, 2013

Key Reasons Why Companies Buy From You

To appeal to a B2B customer, your sales message and approach must address one or more of these issues. Your ability to sell B2B is directly dependent upon your ability to appeal to one or more (or all) of these reasons: Revenue improvement. Every company is interested in the "...

Customer Service and Experience – The Move to Online

David McSweeney | VIEW PROFILE

July 16, 2013

Customer Service

Today’s customers demand more than one – or even four – options for customer support. In a world once dominated by in-person returns, written correspondence and telephone conversations, organizations committed to delivering an unparalleled customer experience today are expanding...

Make a Mediocre Experience Awesome: 3 Steps

Michael Gavin | VIEW PROFILE

July 8, 2013

Great Customer Service

With all the noise and distraction even great can fall short. It's not that people and companies intentionally force mediocrity our way. In fact, it's their lack of intention that usually results in mediocrity. But given a choice, I strongly believe most people would choose...

Three Key Strategies to Attract Customers and Grow Sales

Michael Gavin | VIEW PROFILE

June 6, 2013

Three Key Strategies

Whether your business is thriving or simply surviving, a successful entrepreneur should always be aware of every option available to drive incremental business and grow the bottom line. From new technologies to business basics, following are three key strategies to assist you in...

Customer Service and Twitter

David McSweeney | VIEW PROFILE

April 12, 2013

Customer Service and Twitter

For decades the fundamental medium for providing customer service and support has been the telephone. Companies have and continue to invest significantly in building out – or for some, sourcing – support teams dedicated to delivering immediate customer service to individuals via...

Service Always Matters - Even During the Sale

Michael Gavin | VIEW PROFILE

February 14, 2013

Customer Service

The competitive landscape in payment processing and merchant services continues to grow with new entries, new payment technologies and increased pressure to deliver comprehensive, affordable solutions to merchant customers. In response to new expectations and demands, it’s...

Customer Loyalty Starts with Service

David McSweeney | VIEW PROFILE

January 8, 2013

Customer Loyalty

Customer loyalty is defined as, “attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring even more customers.” As companies develop and refine their respective plans of attack for loyalty, the focus is typically centered on rewards and...