Customer Loyalty Starts with Service

David McSweeney | VIEW PROFILE

January 8, 2013

Customer Loyalty

Customer loyalty is defined as, “attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring even more customers.” As companies develop and refine their respective plans of attack for loyalty, the focus is typically centered on rewards and...

Three Keys to Retaining Customers

David McSweeney | VIEW PROFILE

December 12, 2012

Customer Retention

Many small and mid-sized businesses (SMBs) focus primarily on new customer acquisition versus customer retention, but what is sometimes forgotten is that the cost of acquisition far exceeds the expenses associated with retention. Research from Flowtown estimates that it is six...

Five Keys to Delivering Superior Customer Service

David McSweeney | VIEW PROFILE

August 6, 2012

Customer Service Report

Providing award-winning customer service is not an easy task. Customer expectations continue to rise and businesses strive to deliver unparalleled service and support. Additional investments in personnel, processes, technology and training – are they making a difference? Not...

Announcing Expansion of Merchant Experience Offerings for Customers

Merchant Warehouse | VIEW PROFILE

July 26, 2012

Merchant Warehouse

Includes 24/7 customer service and technical support, self-service supply re-ordering system and enhanced contact options. Boston, MA – July 24, 2012 – Merchant Warehouse®, a leader and innovator in payment solutions and merchant account services, announced its expansion of...

Avoiding Chargebacks

Shannon Andrade | VIEW PROFILE

June 5, 2012

Avoiding Chargebacks

The definition of a chargeback is when a cardholder disputes a charge posted to their credit card account. Chargebacks can occur for various reasons, such as when a purchase was not authorized by the cardholder (fraud), or when goods or services are not provided as expected.You...

Factors to Consider When Choosing a Merchant Account

Shannon Andrade | VIEW PROFILE

May 31, 2012

Shannon Andrade |

There are several factors to look at as well as traps to avoid when choosing the best merchant account for your business. This article should help guide you in making the best choice for your business when choosing a merchant account. Suspiciously Low Rates Make sure the rate...

Merchant Warehouse Wins Three Stevie Awards at 2012 Stevie Awards

Merchant Warehouse | VIEW PROFILE

March 5, 2012

Stevie Awards

Merchant Warehouse®, the industry’s leading innovator in payment processing solutions and merchant services, today announced it secured three Stevie® Awards at the sixth annual Stevie Awards for Sales & Customer Service gala banquet on Monday, February 27 at Caesars Palace...

Protect and Prevent: Credit Card and Internet Fraud

Merchant Warehouse | VIEW PROFILE

January 31, 2012

Just about everywhere we go, we find ourselves interacting with some form of technology. It could be your computer at home or work, your smart phone, online gaming systems, an ATM, and much more. Just as these technologies benefit us, they can also be used by malicious parties...

Merchant Warehouse Strengthens Leadership with Key Addition to Executive Management Team

August 30, 2011

Seasoned professionals to drive continued growth in revenue, partner and customer expereince channels Merchant Warehouse, a leading innovator in secure payment processing solutions and merchant account services, today announced a key hire to its Executive Management Team with...

How Important is Customer Service? Co-CEO Henry Helgeson Weighs In

July 22, 2011

How important is customer service? In the cover story of the Transaction Trends July issue, Merchant Warehouse's Co-CEO Henry Helgeson discusses how ISO's can be better service providers. Helgeson talks about a proactive versus reactive approach to customer service for merchants...