Multi-Channel: What Does It Mean for POS?

Russell Harty | VIEW PROFILE

September 26, 2014

Multi-Channel Point of Sale

Mobile technologies and web based innovation has changed the world of point-of-sale (POS). Businesses used to only have to worry about their counter-top to collect revenue. The big concern was how many lanes or stations a business should have. Now the challenge many business...

Wearables in Payments

Patrick Turiano | VIEW PROFILE

September 23, 2014

Wearables in Payments

Apple’s recent announcement of their iPhone 6, iPhone 6 Plus and their new payment platform Apple Pay™ somewhat overshadowed another important product roll-out – the Apple Watch. The Apple Watch is Apple’s introduction to the wearables industry. Wearables are computing...

Host Card Emulation: Why Does It Matter?

Marc Castrechini | VIEW PROFILE

September 16, 2014

Host Card Emulation

An explanation of host card emulation (HCE) first requires a brief overview of near-field communications. Near-field communications, or NFC, requires a mobile device to have the necessary hardware installed, which could be in the form of a SIM card or NFC chipset installed...

Apple Pay – What Does It Mean For Your Business

Merchant Warehouse | VIEW PROFILE

September 11, 2014

Apple Pay

Apple’s recent unveiling of its new iPhone 6 and Apple Pay platform has sparked a lot of conversation surrounding mobile payments, near field communications (NFC) and the future of mobile commerce. With Apple finally adopting NFC and entering the payments space, you may have...

Mobile Coupons - How SMBs Can Take Advantage

Jenn Reichenbacher | VIEW PROFILE

September 10, 2014

Mobile Coupons

 Digital coupons present substantial opportunity for business growth helping to attract new customers and improve the loyalty of existing customers. In fact a recent white paper produced by Forrester in concert with RetailMeNot, explores the value of digital coupons and the...

NFC Payments – What's In It For Me, the Customer?

Jenn Reichenbacher | VIEW PROFILE

September 10, 2014

NFC Payments

The dust has settled. After much speculation, Apple finally announced NFC payment technology in the iPhone 6 and in the new AppleWatch via ApplePay. Working in the payments space, it’s something we’ve all been anticipating – and waiting for. Personally, I firmly believe that...

Service Excellence - Net Promoter Scores

David McSweeney | VIEW PROFILE

September 9, 2014

Net Promoter Scores

Service excellence. It’s what we strive for, but how do we effectively measure it? Sure, we do customer surveys and evaluations. Yes, we measure the performance of our internal team members. And, of course, we have our own key performance indicators (KPIs) that we track. But, is...

Multi-channel Expansion: Is it Right for Your Business?

Patrick Turiano | VIEW PROFILE

September 4, 2014

Multi-channel Expansion

Phrases like omni-channel and multi-channel get used a lot in today’s world of payments. Fifteen years ago, the Internet started presenting businesses with opportunities to create new or additional sales channels. Five years ago, smart phones and other mobile or cloud-based...

Retail - Where We’re Trending in 2014 and Beyond

Jenn Reichenbacher | VIEW PROFILE

September 4, 2014

Future of Retail

 Now that the second half of 2014 is upon us, a number of retail trends have been established. Are you familiar with any of them? Whether your business is primarily conducted in your brick-and-mortar store or through an e-commerce site - or both, it's always important as an...

Beacons - What Consumers Want

Jenn Reichenbacher | VIEW PROFILE

August 25, 2014

Beacons

Beacons – we’re starting to hear more and more about them, especially for those in marketing, retail and payments. What are they? Beacons are simple, affordable devices that retailers and/or business owners can place within their respective stores, which enable wireless...