Mobile POS - Benefits for Merchants and Consumers

Michael Gavin | VIEW PROFILE

July 30, 2013

Mobile POS - Benefits for Merchants and Consumers

Mobile features and benefits, new technologies, and smaller checkout stations encourage interoperability, mobile payments, and mobile marketing. Small-, medium- and large-sized businesses risk falling behind their competitors or becoming marginalized unless they recognize mobile...

Loyalty Programs: Moving Far Beyond Punch Cards and Key Fobs

Henry Helgeson | VIEW PROFILE

July 25, 2013

Mobile Loyalty Programs

The idea of rewarding loyal customers is nothing new. It’s widely reported that it’s six to seven times as costly to retain an existing customer versus acquire a new one – making a great case for the effectiveness of loyalty programs. In the U.S. retail marketing programs...

Customer Service and Experience – The Move to Online

David McSweeney | VIEW PROFILE

July 16, 2013

Customer Service

Today’s customers demand more than one – or even four – options for customer support. In a world once dominated by in-person returns, written correspondence and telephone conversations, organizations committed to delivering an unparalleled customer experience today are expanding...

Preparing for the New World of Payments

Jim Fink | VIEW PROFILE

June 11, 2013

Preparing for the New World of Payments

Over the past 20 years U.S. merchants shifted away from checks and started accepting credit cards. Most merchants still rely on electronic cash registers (ECRs) or desktop computers as their point-of-sale (POS) terminal, but mobile technologies continue to evolve and gain...

Putting Security First – Tips for Merchants to Protect Data

Markiyan Malko | VIEW PROFILE

May 29, 2013

Tips for Merchants to Protect Data

Regardless of the size of your business, you are susceptible to fraud and data breaches and responsible to protect your customers’ data while complying with PCI DSS (PCI Council Data Security Standards). While many business owners feel that their business is too small to be...

Retailers: Do They Really Know You?

Dan Dufault | VIEW PROFILE

May 15, 2013

Retailers: Do They Really Know You?

Last month, I authored a post on ‘big data’ and whether it should be viewed as a friend or foe for consumers. As fate would have it, shortly after I completed that piece, I found myself in a very relevant personal shopping experience. Looking for new business shirts, I headed...

Leveraging LinkedIn: Tips for Agents and Resellers

Michael Gavin | VIEW PROFILE

May 8, 2013

LinkedIn Logo

Having been in the payments industry for over a decade now, I admit that I was originally a social media skeptic in terms of leveraging these networks and platforms to support business objectives, whether for networking, marketing or sales. But, there’s no question that social...

10 Social Media Time Management Tips for Agents and Resellers

Michael Gavin | VIEW PROFILE

May 7, 2013

10 Social Media Time Management Tips

Social media is one of those things that small business owners know they need to do, but I have heard that a vast number of agents and resellers are not quite sure how to find the time to do it. Social media can be an effective outlet to network and generate leads, but it is...

PCI Compliance: It’s Required and We’re Here to Help

David McSweeney | VIEW PROFILE

May 2, 2013

PCI Compliance

PCI Compliance continues to raise questions for a large number of merchants across the U.S., especially smaller, independent merchants. Am I required to be in compliance with PCI DSS? How do I go about getting compliant or demonstrating that I am compliant? Is there a resource...

Personalized Offers: Friend or Foe?

Dan Dufault | VIEW PROFILE

April 4, 2013

Personalized Offers

Big data – media attention is on it – but is it an asset to consumers or something they should fear. Is “Big Brother” looming around the corner, or it it just a lot of hype? Privacy concerns around online communities and social sites such as Facebook, Twitter, Foursquare and...