SMB – Getting Started with Social Media

Jenn Reichenbacher | VIEW PROFILE

June 27, 2014

Social Media for Small Business

Social media is here to stay. Just look at the numbers. Facebook – Over 1 billion users worldwide in only 10 yearsLinkedIn – 240 million active users worldwide with 3 million business pagesTwitter – 560 million active users generating over 5,700 ‘tweets’ per secondGoogle+ - 400...

Twitter Contest: Tell Us What You #paidwith to Treat Your Valentine, Win $100 Gift Card!

Merchant Warehouse | VIEW PROFILE

February 12, 2014


We want to show our love this Valentine’s Day by giving you the chance to win one of five $100 American Express Gift Cards with just one tweet! The rules are simple… Follow @MWarehouse on Twitter. Using the hashtags #paidwith and #valentine, tell us what you #paidwith to treat...

Customer Service and Experience – The Move to Online

David McSweeney | VIEW PROFILE

July 16, 2013

Customer Service

Today’s customers demand more than one – or even four – options for customer support. In a world once dominated by in-person returns, written correspondence and telephone conversations, organizations committed to delivering an unparalleled customer experience today are expanding...

10 Social Media Time Management Tips for Agents and Resellers

Michael Gavin | VIEW PROFILE

May 7, 2013

10 Social Media Time Management Tips

Social media is one of those things that small business owners know they need to do, but I have heard that a vast number of agents and resellers are not quite sure how to find the time to do it. Social media can be an effective outlet to network and generate leads, but it is...

Customer Service and Twitter

David McSweeney | VIEW PROFILE

April 12, 2013

Customer Service and Twitter

For decades the fundamental medium for providing customer service and support has been the telephone. Companies have and continue to invest significantly in building out – or for some, sourcing – support teams dedicated to delivering immediate customer service to individuals via...